Refund Policy

You have 30 days from delivery to request a return. We want you to be able to check the size and arrangement with confidence; please keep the organizer unused and save its original packaging.

Before you pack it

Email [email protected] or call 608-957-1193 with your order number and the item you wish to return. You may ask us for return guidance first, or send your eligible return to the address below. Include your order number and contact details so we can identify it.

Trinket Fold / Guncha LLC — Returns
18608 139th Ave NE
Redmond, WA 98052

What qualifies

Return the organizer unused, with its original packaging and all parts included. Secure lids, trays and loose components for transit. We do not charge a restocking fee for an eligible return.

Who pays return shipping?

We cover return shipping when an item is faulty, arrives damaged or is different from what you ordered. Contact us before shipping it back so we can arrange the return. For a change of mind, a size preference or another reason unrelated to an error on our side, you pay the return postage. Tracking helps you follow the parcel and retain proof of delivery.

If something arrives damaged, save the packaging and send photos when possible. These help us understand what happened and arrange the right solution.

Your refund

After the return reaches us, allow 3–5 business days for inspection. Once approved, we initiate the refund to your original payment method and email you a confirmation. The time until you see the credit depends on your bank or payment provider.

For change-of-mind returns, the original shipping charge is not refundable. When we sent a faulty or incorrect item, or it was damaged in transit, we refund the affected item and its original shipping charge as applicable.

Exchanges and cancellations

For a different color or layout, return the original organizer under this policy and place a separate order for your preferred item. To cancel an order, contact us before it ships. After dispatch, the return process applies.

Our care hours are Monday–Friday, 9 AM–5 PM PT.
[email protected] · 608-957-1193